10 best CRM systems for business

CRM - application software designed to manage customer relationships and collect the necessary analytics. It allows time to identify shortcomings in the work and optimize the marketing component, quality of service, and, consequently, increase sales.

The CRM market is saturated with offers, and in such a variety it is difficult to decide who to trust the business. We decided to facilitate the selection and made a selection of the best CRM-systems that provide the user with all the necessary capabilities, from integration with mailing services to providing management and analytical reports.

Top 10 best CRM systems for business

10 Tildacrm

A simple and convenient tool for optimizing customer care and sales in our ranking. CRM is perfect for small companies and private entrepreneurs who do not need a large set of functions. If you have a complex cycle and a solid number of managers, then you should give preference to another option. The sales funnel here is organized in the form of transaction cards that are manually moved by the employee in stages. The most powerful argument in favor of choosing this solution is that the system is completely free. Even employees are added to it without additional payments.

Of the minuses: the best solution only for a beginner small business, it is completely unsuitable for manipulating large databases. Until a certain point, CRM makes it possible to avoid spending on the purchase of an external system. It also allows you to understand how this software works and to come to the next level already prepared. Does not support telephony and does not have built-in statistics for analysis. But it optimizes the process well and allows you not to lose orders when their quantity is not very large. The best free solution and built-in component of the Tilda constructor.

 

9 RetialCRM

RetialCRM is a specialized CRM system for online trading. Entrepreneurs will appreciate the ability to process orders in the "one window" mode from receiving the application to delivery of goods to the buyer and post-mailing. Available CRM-marketing, Email-mailing, working chat within the system, operating activities. A well-developed business analyst, data collection allows you to visually assess the financial performance, products, managers and advertising campaigns.

If the turnover does not exceed 300 orders per month, which one employee successfully processes, then you will not have to pay for CRM. The cost of the tariff "Professional" is calculated individually, taking into account the peculiarities of the business, it starts with a mark of 2,200 rubles. According to users, the price for a small business is considerable, since the minimum package does not include many functions and is limited in features. Otherwise, RetialCRM is one of the best systems that speeds up the order processing process and simplifies interaction with the customer, and, therefore, increases sales. It should be considered by owners of online stores, whose business is already firmly on its feet, but requires optimization.

8 SalesapCRM

The developers of this system promise small business growth in repeat sales by 47%, increase in profits by 29%, and increase customer loyalty by 57%. The online client and transaction accounting software keeps the entire history of communication with customers and call records, helps to control employees, manage tasks and projects, as well as receive reports online. SalesapCRM itself will create tasks at each stage of the funnel, recall deadlines and automatically send sms-notifications to customers.

Of the minuses: incorrect work of the document editor, experienced users recommend integration with GoogleDox to solve this problem. According to reviews, the system is liked by businessmen for the simplicity of settings, the presence of all the necessary functions and easy connection to sites on any platform. Users and the work of technical support are highly appreciated, according to them, they answer all questions very quickly. For beginner business there is a free rate. If its capacity is not enough, then you can choose an individual price solution depending on the number of employees and the necessary tools. SalesapCRM is without a doubt one of the best systems.

7 Customer base

To the best of a simple and very functional system, which is distributed as a license, and in the SaaS format. Despite the unsightly design, it amazes with its convenience. CRM works great with workflow and automates business processes. There are ready-made configurations of tables designed for various tasks. Here are the main advantages that should be highlighted: built-in online consultant, IP-telephony, mail client, access to Telegram, integration with 1C, client mail and SMS-mailing, data import and export, notification system and more.

There is an opportunity to organize multi-level access. Experienced users can modify the system for their own needs by making changes to the open source. CRM “Client Base” is an excellent solution for both small business novices and experienced “sharks”. For those who require specialized configurations there is a shop of ready-made solutions and the possibility of personal ordering. Developers offer a test period of two weeks duration, it is completely free. In the future, the license will cost from 13,500 to 45,000 rubles, depending on the required functions and a set of features, the cloud version from 1,750 rubles per month. There is training for novice users.

6 EnvyCRM

EnvyCRM is a very simple and convenient system that is intuitive to the user, even without the slightest experience. Thanks to this, the business owner will not have to spend money on preliminary training for managers to work with the new platform. In addition, developers offer customers unique solutions to simplify business operations and control. According to reviews of businessmen who have chosen this solution, CRM is implemented in a short period of time, and the cost of it pays off pretty quickly. The system easily integrates with any site, the support service will quickly assist in this and any other matter.

As for the cost, the first seven days of use are test and free. For a week, a business owner can understand how this option suits him. In the future, payment is made in periods: 1350 rubles for three months, or 3600 rubles for a year. The tariff includes the necessary functions: sales funnel, integration with IP-telephony and the site, all types of reports, automatic reminders. Another interesting feature of the CRM system is that the time in the client's card is displayed by its time zone. This will appeal to business owners operating throughout Russia.

5 Wirecrm

The main advantage of this CRM system is the ability to customize the functionality for specific business objectives. Developers offer only one standard tariff package for 399 rubles per month.It is designed for one user and contains the minimum necessary set of tools: contact manager, accounting of transactions, calendar of events, integration with mail and telephony, export and import. Then, a business can supplement the program with functions only necessary for it, which are presented in the store on the official website of the product. All of them are free and allow you to create the ideal space for managing processes and interacting with customers for each individual enterprise.

In addition, the catalog has ready-made industry solutions for various fields of activity. It is worth noting that WireCRM is a rather cheap option if you evaluate it taking into account its functionality. It is perfect for a small business, in which you want to avoid unnecessary expenses. The platform supports all API integration capabilities, the user can synchronize external databases, 1C and other services with it. WireCRM worthily continues our ranking of the best systems.

4 Simple Business

“Simple Business” is a unique and universal system, worthy of a place in the ranking of the best. This is more than just CRM, the program allows you to automate and streamline the work of the entire company. Users can access both the cloud version by subscription and the box version - for installation on their own server. The latter will cost a businessman 29990 rubles and is designed for 30 employees. The cloud version for small business with access to 5 employees is provided free of charge, for those who need more opportunities a subscription will cost 2-3 thousand per month, depending on the available functions.

Opportunities CRM system "Simple Business" will bring sales to a new level. The customer can access customer records, calls via IP telephony, SMS and e-mail distribution, fax directly from the customer base, sales funnels and reports on them. The software automatically generates templates for the necessary documents, if the owner adds a company logo to the program, it will automatically be placed on all the papers. It is possible to link the customer base with the order table, which will allow more efficient analysis of the process. The program is available for any platform and can work even without an internet connection.

3 Megaplan Sales

The third most popular business management system. It is suitable for both small and large enterprises of any specialization. Here, in one program, both CRM and a project management system are presented, a kind of universal solution is obtained. It can simultaneously monitor employees by distributing tasks, as well as preserve and structure the history of relationships with a client. The system stores everything - records of conversations with customers, correspondence, bills and all stages of interaction. The business owner can always analyze the situation and find out why the deal failed.

Thanks to the CRM system "Megaplan", it will be possible to bring perfect order in affairs. Setting up automatic business processes, reports and notifications will provide a complete picture of the activities and will not allow you to miss deadlines. There is a mobile application through which the owner will be able to control the situation at any time. Integration with the selected IP telephony or call center, marketing tools, work with documents, transactions and payments, several sales funnels, mailings, categories of leads - not all the advantages of this CRM system. She worthily continues our top ranking.

2 AmoCRM

AmoCRM is the easiest to use of all the available offers. The system interface is intuitive and does not require training. Minimal control panel and full optimization for work on mobile devices make CRM one of the most popular and demanded. There is a separate application for Android and iOS. The system will appreciate the good implementation of sales funnels, convenient telephony and chat for employees.Business owners will receive a clear form of providing statistics that is easy to assess and monitor the result.

AmoCRM creates a complete client card that automatically opens when you connect to the manager. Bribes simplicity of integration and the possibility of making amendments through an open API. This is an ideal solution for small businesses that is aimed at increasing sales and customer accounting. Of the minuses: little attention is paid to internal business processes, not suitable for complex niches. Developers offer a free 14-day period for review. In the future, a subscription will cost 499-1499 rubles per month (payment immediately for six months), depending on the selected tariff. There are profitable package solutions. This is by far the best CRM in its segment.

1 Bitrix24

Without a doubt, the best CRM system for small and medium businesses, and if the company has less than 12 employees, it is also free. “Bitrix 24” opens up unlimited opportunities for an entrepreneur that will allow him to control the entire process and influence the increase in sales. Here is a truly complete set of tools necessary for running a business. In this regard, CRM regularly occupies a leading position in the rankings on authoritative and thematic resources.

Enumerate the capabilities of the system can be very long. Convenient telephony allows you to rent a virtual number and link your own for outgoing calls. Supports recording and evaluation of the quality of conversations. You can restrict access rights for a number of employees and track the history of actions. "Bitrix24" easily integrates with 1C and other solutions. Here you can automate part of marketing tasks and sales funnels. Full communication with customers is maintained (letters, calls, SMS, etc.). Of the minuses worth noting the lack of end-to-end and CRM-analytics, but, according to the developers, and these opportunities will soon appear. Today, Bitrix24 is the best and functional customer relationship management solution.

Popular vote - what is the best CRM system for business
We vote!

Tildacrm

RetialCRM

SalesapCRM

Customer base

EnvyCRM

Wirecrm

Simple Business

Megaplan Sales

AmoCRM

Bitrix24

Total voted: 18

Vote results