10 most reliable tour operators in Russia

Vacation is a rare and rather expensive event. I want everything to be perfect - the best hotels, fast and trouble-free flights, interesting excursions. Therefore, it is important to entrust the organization of rest to a reliable and responsible tour operator.

But choosing the best is not too easy. There are several criteria that are worth paying attention to - for example, the size of the capital and the reliability of an insurance company working with a company should be studied first. It is also important to look at the year of creation of the tour operator. The longer it stays on the market, the higher its reliability - low-quality services would bring the business to the grave.

In order to make it easier for you to decide, we suggest that you familiarize yourself with the reliability rating of tour operators in Russia. We selected the best companies, based not only on financial performance and services, but also on real customer feedback. All of them offer their own product, not overbought from other companies, and have host companies at the place of arrival of tourists. In addition to the designated areas, all have tours within the Russian Federation.

Top 10 best tour operators in Russia

For ease of comparison of key parameters, we have compiled a table. In it you will find everything you need to make initial conclusions about the best tour operators in Russia.

Travel agency	Number of directions	Capital, rub.	Agent network size	Percentage of negative reviews	Own hotels	Your planes	Year started
Tez tour	30	100 million	390	1,07%	No, but a lot of warranty	no, by agreement	1994
TUI	39	167 million	500	1,95%	Yes	2 sides	1995
Coral Travel	32	110 million	689	1,66%	Yes	no, by agreement	1992
Pegas touristik	22	220 million	610	5,62%	No, but a lot of warranty	no, by agreement	1994
AnexTour	35	200 million	530	7,25%	Yes	own airline	1996
Sunmar	21	110 million	290	4,12%	No, but a lot of warranty	no, by agreement	2005
Biblio Globus	67	30 million	32	4,9%	No, but a lot of warranty	no, by agreement	1994
Mouzenidis Travel	8	50 million	2387	2,37%	Yes	own airline	1995
ICS Travel Group	58	30 million	5	4,17%	no, average warranty	no, by agreement	1992
NTK-Intourist	59	46 million	135	7,14%	Yes	no, by agreement	1929

Naturally, the table reflects not everything that may be of interest to the tourist. To get acquainted with all the nuances, we invite you to read detailed descriptions of each tour operator.

10 NTK-Intourist

And it opens the rating of the most reliable tour operators in Russia, which originated at the dawn of the USSR "Intourist". Today it occupies a fairly strong position among international tourist holdings and provides quality holidays in almost 60 countries around the world. Included in the world's oldest holding - Thomas Cook Group, existing since 1841. The share of the tour operator accounts for the capital of 46 million rubles. Responsibility for insurance lies on the company with the highest reliability rating assigned by a number of well-known analytical companies. However, for so many years, Intourist has perfected the organization of rest almost to the ideal.

In addition to tours to the most interesting in terms of tourism of the country (including Japan), the tour operator offers accommodation in its own comfortable hotels. In addition, it has almost the widest and most interesting network of domestic tours, including the Crimea. But not all tourists like the way Intourist works. About 7% of customers leave negative reviews. However, positive at times more.And the tour operator itself supports customers who write an objective opinion about the rest, and presents gifts for completing the questionnaire.

9 ICS Travel Group

Quite an interesting, though not the largest tour operator with a large list of destinations. Collects information about upcoming events in popular tourist countries and offers it to potential customers so that they can choose the most interesting tours. Financial guarantees amount to only 30 million rubles. However, it has one of the best insurance companies in terms of reliability rating and over 95% of positive customer reviews.

On the site you can find an extensive list of promotions and discounts on seasonal offers. So with proper luck it's easy to save. The tour operator has certain guarantees for staying in hotels in the country of arrival. But the company's network of partners is not as extensive as the rest. When you go on a trip you can stay not only in the hotel, but also rent a separate accommodation. But, unfortunately, so far only in Cyprus. There are several properties that are perfectly suitable for large and not-so-large companies.

8 Mouzenidis Travel

Specialized tour operator, which mainly works in the direction of Greece - both mainland and island. To travel to this country is difficult to find the best tour operator. You can also head to other countries - for example, to Hungary or to Cyprus. There are eight directions in total. As a rule, tourists leave quite a lot of positive reviews about the company as a whole. But the lack of professionalism of individual employees can cause some negativity, which, however, is easily corrected.

An important feature - the tour operator belongs to the huge holding Mouzenidis Group. Due to this, he can provide better service in the areas in which he works. These include excellent hotels, various tourist attractions and much more. There is even a private airline, due to which there are almost never any problems with timely departure and availability of seats. Due to the affiliation to the holding, it has an enormous size of the agent network - more than 2000 branches. But there are some drawbacks - given the size of the holding, the capital of a particular tour operator is small - only 50 million rubles. At the same time, the insurance company, which provides reliability, has not the highest, although quite good, rating “by four”.

7 Biblio Globus

In 2017, over 2.8 million tourists took advantage of the services of a tour operator. In incomplete 2018, with the help of Biblio Globus, 2.2 million went on a journey, so a new record is quite possible. Such trust among customers is not accidental - one of the insurance companies with the highest reliability rating deals with insurance. Although the capital of the tour operator is small - only 30 million rubles. Among the company's offers are shopping tours, cruises, outdoor activities and much more. Easy to find anything to taste.

The main positive quality of the operator - almost 70 countries in which you can go on vacation with it. "Biblio Globus" allows you to organize the rest of any orientation in most of the popular tourist countries of the world, including the United States. It allows you to get not only by plane, but also by train, and in some countries has its own hotels with comfortable living conditions. An interesting feature is that the tour operator has its own online bookstore, so when you buy a tour you can at the same time purchase something to read on the road.

6 Sunmar

The tour operator positions itself as a dealer of the most economical offers in Russia. In general, this is true - “Sanmar” offers quite profitable tours with good conditions. Over 95% of customers leave positive feedback on company vouchers.Despite the “young” age (the tour operator has been operating since 2005), there is no doubt about reliability - 110 million capital and the best insurance company will let Sanmaru leave the holiday. In addition, the company has already managed to win several prestigious awards for their contribution to the development of tourism.

I am glad that the company has an excellent network of partners - there are agreements with dozens of airlines and thousands of hotels in all areas. Therefore, there are practically no problems with places even during the holiday season. Also, every year there are many new directions and contracts, which allows the company to actively develop. In general, we can say that the tour operator allows you to economically travel to one of the proposed countries, observing the balance between the price of the tour and the quality of services.

5 AnexTour

The company, which occupies one of the first places on the organization of recreation in Spain, Thailand and the Dominican Republic. Allows you to enjoy the rest in 35 directions. Accommodation and flights "Anex Tour" also takes over - the company has its own hotels and carriers, which improves the quality of services provided. Has a high capital - more than 200 million rubles. It is serviced by an insurance company with a rather high, according to analytical agencies, reliability rating. So you can safely go on vacation with this tour operator.

Conveniently, the company strives to offer tours of different prices - you can find both luxury offers and quite economical ones. By the way, there are quite a few of the latter - even with small incomes, you can afford quite comfortable rest. Unfortunately, the company with such tours is ideally not everything - more than 7% of tourists leave negative reviews, noting some problems with accommodation, flights or other aspects of the rest. However, frequently encountered misunderstandings tour operator quickly resolves.

4 Pegas touristik

Tour operator, covering the most popular tourist routes and in demand. Allows you to go on a journey to 22 destinations both by plane and by train. The experience of more than 24 years and tens of thousands of satisfied customers underline the reliability of the company. The list of services is extensive - in addition to the standard options there is a sports, corporate and VIP-vacation with unique parameters. However, due to the mass character, small problems and confusion may arise - a little more than 5% of customers were not entirely satisfied with the service.

I am glad that the tour operator has a wide network of contracts - more than 2.5 thousand hotels guarantee accommodation in all areas of recreation. The company has more than 220 million rubles in financial guarantees, so in case of unlikely problems it will easily pay compensation to all tourists. In addition, Pegas Touristik cooperates with the insurance company, which a number of analysts assign the highest reliability rating, which once again underlines the success and increases the level of trust.

3 Coral Travel

A tour operator specializing in popular holiday destinations such as Turkey, Spain, Tunisia, and so on. But for those who want to visit other countries there are many interesting offers. In total, the company serves 32 destinations. And for 17 of them she has her own hotels. Tourists are settled in rooms of varying degrees of quality and comfort, depending on the cost of the voucher and the chosen conditions. The tour operator has a wide network of partners among airlines, so tickets are almost always and in all directions.

The company has a fairly large capital - 110 million rubles.An additional bonus to reliability is working with two insurance companies, one of which has the highest rating. The second is not perfect, but its very presence as an insurance makes it possible to note that everything is fine with a tour operator with reliability. I am glad that only in Russia, Coral Travel has more than 680 offices in many localities. In addition, the company does not stop at what has been accomplished - steadily for the year, several new directions appear, dozens of contracts with hotels and air carriers and thousands of satisfied customers who leave positive feedback.

2 TUI

The largest tour operator of the European Union, working since 1995. Allows you to go on vacation in 39 destinations with the highest quality services. "Toui" cares about the reputation, therefore, seeks to best organize the rest of clients. In particular, the tour operator offers its own hotels of various "star" and level of service, and organizes flights on private jets - the company has several comfortable sides.

I am glad that the tour operator allows you to organize various types of holidays - from a lazy beach to extreme sports. Also in the price you can find full-fledged cruises of various durations. It all depends on the wishes of the client. Of the features - unique concepts of rest, created for a specific target audience - for example, for young people or for couples with small children. As for reliability, the capital of more than 160 million rubles and the insurance company with the highest rating allow to entrust the vacation to Tui.

1 Tez tour

First place is deservedly occupied by an international tour operator with more than 20 years of experience in the market. It offers more than 30 different tourist destinations - from popular Turkey to Israel and the Maldives. One of the largest tour operators in Russia and in the world, which has a minimum percentage of negative reviews - only 1.07%. Hence, problems with rest are unlikely to arise - reviews of more than 98% of holidaymakers can be trusted. The reliability of the tour operator is confirmed by the size of the capital of 100 million rubles. The management was entrusted to one of the most reliable insurance companies with the highest rating from a number of analytical agencies.

The company has quite a lot of diverse services. You can organize not only a family vacation or alone, but also a conference or a vacation for VIP clients. Conveniently, the organization of recreation "Tez Tour" is engaged exclusively on its own - tourists are sent and received by employees of the company. Of the "outsiders" on vacation, only hotels and airlines, with which the tour operator has a lot of arrangements. By the way, guaranteed places in hotels are in most areas, so housing problems are unlikely.

Popular vote - which is the most reliable Russian tour operator
We vote!

Tez tour

TUI

Coral Travel

Pegas touristik

AnexTour

Sunmar

Biblio Globus

Mouzenidis Travel

ICS Travel Group

NTK-Intourist

Other

Total voted: 17

Vote results